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Water UtlityThe Province of Prince Edward Island is totally dependent on groundwater for its source of drinking water.  As groundwater flows through an aquifer it is naturally filtered.  The water for City of Charlottetown is extracted from thirteen wells in three wellfields and distributed to customers.  The water removed is replenished by precipitation.

The natural filtering process and the long residence time underground means that groundwater is usually free from disease-causing organisms. For the purpose of public health, the water is disinfected to ensure a high level of water quality to the points of delivery and consumption and the only water treatment that is done is the addition of fluoride.  The latter is a result of a plebiscite in 1967 where residents voted in favour of fluoridation.

These natural safeguards can be compromised if sources of contaminates are close to wells.  The Utility recognizes this and has developed a wellfield protection program.

Under provincial legislation, the Utility is required to report to its residents on an annual basis.  It is also required to do regular sampling of the water and an overview is included in each annual report.

Water Reports
2016, 2015, 2014, 2013, 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005
Typical Water Quality Analysis

The infrastructure that was installed in 1888 is still in existence.  With the age of the system in the older part of Charlottetown, concern has been raised regarding lead pipes and the Utility has been working with its residents on a lead replacement program.  

Minimize Your Intake of Lead

For further information, please check out the following websites:
Drinking Water and Wastewater Facility Operating Regulations
Provincial Water Quality Information
Guidelines for Canadian Drinking Water Quality

Water Installations
Prior to installing a water service on your property, an Application for Service is required on an 8 ½” x 14” sheet complete with applicable fees. Applications are to be received at City hall, 199 Queen Street.

If you are planning to install a water service to your property, installation shall be in accordance with the requirements set by the Utility.

Water Meters

Water meters will be installed on all new connections and existing residential customers will be given the option to install a meter. Existing customers who want to become metered can now do so at no cost to them. It will, however, be their responsibility to arrange the installation of the meter.

The City has launched a Residential Water Meter Installation Program. Residential meters will be provided and installed for all existing flat-rate customers who are connected to water and sewer in the Capital City. For more information, click here

Click on one of the meters below for information on how to read your residential meter and check for leaks

Water Conservation

The Water & Sewer Utility has developed a water conservation program with the objective of reducing overall water use in the City of Charlottetown. For more information on how you can participate follow the links below.

Water Conservation Plan 2014-2020

Residential Water Meter Installation Program

Dishwasher Rebate Program

Clothes Washer Rebate Program

Water Conservation Main Page - find lots of tips and tricks to save water inside and outside your home and more information on the programs and initiatives we are working on to reduce water consumption

Winter River Watershed - find out more about the source of our City - water and how you can get involved in protection and restoration efforts

Water Use Calculator

Thursday, Apr 26, 2018
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